Steven Tay is the Chief Operating Officer of the firm responsible for the day-to-day administration and operation of the business providing leadership, management, and vision to ensure that the business has effective people, operational controls, and administrative and reporting procedures.
Experience / Areas of Practice
Steven has held different operational roles in the more than 30 years of working with various organizations across industries such as manufacturing, supply chain management and information technology. He has also spent several years living and working in China, Hong Kong and Malaysia. Prior to joining Yusarn Audrey, Steven was Chief Operating Officer of an IT firm in Singapore, General Manager of manufacturing facilities in China, Vendor Manager of business process outsourcing vendors in India and China, Operations Manager of a production factory in Malaysia.
Steven has led multi-functional teams and successfully implemented projects globally and locally. These included leading the ERP transformation of several manufacturing facilities, managing the transition of outsourced business processes to shared services in India and setting up production sites in Hong Kong. His focus on continuous improvements have also achieved sustainable profitability through lean initiatives and effective costs control. His role as Management Representative and Lead Auditor in the companies he previously worked at has led to the successful implementation of ISO certifications (ISO9001, ISO13485, and ISO14000). He is a dedicated promoter of teamwork and is passionate about business improvements and driving operational excellence.